Help us to understand our customers even better by taking part in our quick - About You Survey

Sparex NZ Returns & Refund Policy

Please note effective immediately, the following changes to our ‘Goods Returned for Credit ‘policy. These changes are required to bring our policy into line with accepted industry practice.

  • Goods returned for credit must be returned within 60 days of invoice date.
  • Any Such goods must have the attached “GOODS RETURNED FOR CREDIT” form completed and accompanying the goods.
  • The ‘Reason for Return’ must be indicated - please check the relevant box.
  • Where the Reason for Return is due to ‘Faulty item’ or ‘Other’, including Warranty claims, a full detailed description of the reason or apparent fault must be outlined in the ‘explanation’ area of the form.
  • Handling/repackaging Fees – we reserve the right to charge a fee the greater of 15 % of the invoice value or $20, (plus GST) in any of the following circumstances:
  • Where goods are not returned within 60 days from purchase date.
  • Where goods are not returned in the original, as purchased condition and packaging.
  • For re-stocking – may be payable to cover the costs of processing and returning to stock (non faulty) goods, where there is no real obligation on Sparex NZ to accept the goods returned.

Click here to download a copy of the Goods Return form